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I almost forgot to mention-- a Comcast corporate exec named Mark apparently likes to occasionally comb the internet and look up where people have written things about Comcast. He contacted me on LJ when I wrote that I hated Comcast. I thought it was weird and scammy. Turns out, it was incredibly legit, and I am receiving Comcast services like I was royalty, and was contacted by not only this guy in comcast corporate, but a higher-up in Tallahassee, who gave me his direct line and asked me to call him right away if I had any trouble at all.

Nice. Quality customer service, I'm impressed. So to reinforce good habits, I'm telling all of you.

My manager at Winn-Dixie way back in 2001 used to tell us that when a person has a good experience, they tell ~2 people. When a person has a bad experience, they tell ~10. So here's to combat that statistic.

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( 2 comments — Leave a comment )
ellie_kay
Mar. 4th, 2008 08:58 pm (UTC)
hah!!! i have comcast up here and it pales in comparison to when i had bright ouse down in FL. maybe i should post all my rants about it and someone can contact ME. or at least bring my monthly internet rate back down to 19.99! (it's been 6 months, boo)
kolibri
Mar. 5th, 2008 01:01 am (UTC)
wow, that's the most proactively awesome thing I've ever seen Comcast do.
( 2 comments — Leave a comment )

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botticelli
thisgirliknow
Much like pineapples, I am hardcore.

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