Hi Melissa,

I am sorry to learn that your internet is not working. On behalf of Comcast, I sincerely apologize for the inconvenience.

I would like to reach to my executive contacts so that we could get this resolved for you. If it's okay with you, will you please send me your contact information so that we may investigate further?

Thank you in advance for the opportunity to assist you!

Sincerely,

Mark C.
Comcast Executive Offices
We_Can_Help@cable.comcast.com

Hi Melissa - I understand your skepticism considering the rampant fraud problem over the internet.

Please feel free to verify my employment by calling our headquarters at 215 286 1700. You can also "google" me. I have assisted other before.

Thanks!

Mark C.
Comcast Executive Offices
We_Can_Help@cable.comcast.com

1 800 COMCAST is a general number for Comcast. I represent the Comcast Leadership so you'll have to call our Executive Office at 215 286 1700. My extenstion is 8966.You can also send me an email to verify.

I'm skeptical, too. *wide eyed*

Yeah, I was with Comcast for 5 years... and we CONSTANTLY had connection issues, all they ever say is to shut down your computer(s) and re-set the modem and it SHOULD work. It was a nightmare! Didn't we have this discussion with Bobby over at Sabrina's house?