Everything's all fixed, but I lost a bunch of stuff. I have a new phone (same model). I'm sad. And their Customer care was not very nice to me on the phone. The took away my mp3 player, acted like it was my fault (what? I should have known they'd take away my features?), I spent four hours getting it fixed (being told to come back abut every twenty minutes) and then they offered me... 100 bonus minutes this month! Yeah, I don't care. I argued with them and got VCAST and Mobile Web instead. But still, I'm awfully pissed.
If you have a Samsung a950 (see user icon), DO NOT UPGRADE your software. Verizon has decided to no longer support the mp3 player in their new software versions, it will get WIPED OFF YOUR PHONE. They are doing this to discourage outside mp3 use, so everyone will have to use VCAST songs.
Ugh. stupid stupid Verizon.