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Mad at Verizon

I spent four hours at Verizon this morning, because they took away my mp3 player when they upgraded the software on my phone this past Tuesday (the upgrade was done because my PIX-FLIX messaging wasn't working because the phone wasn't picking up the Verizon network, it was picking up Alltel).

Everything's all fixed, but I lost a bunch of stuff. I have a new phone (same model). I'm sad. And their Customer care was not very nice to me on the phone. The took away my mp3 player, acted like it was my fault (what? I should have known they'd take away my features?), I spent four hours getting it fixed (being told to come back abut every twenty minutes) and then they offered me... 100 bonus minutes this month! Yeah, I don't care. I argued with them and got VCAST and Mobile Web instead. But still, I'm awfully pissed.

If you have a Samsung a950 (see user icon), DO NOT UPGRADE your software. Verizon has decided to no longer support the mp3 player in their new software versions, it will get WIPED OFF YOUR PHONE. They are doing this to discourage outside mp3 use, so everyone will have to use VCAST songs.

Ugh. stupid stupid Verizon.

Comments

( 4 comments — Leave a comment )
zhartley
Dec. 23rd, 2006 12:09 am (UTC)
Nice tag usage...I haven't read/heard the phrase "butt munchers" in years.

Yeah, Verizon is well known for crippling their phones, if you look around on the web you'll find all kinds of stories about them killing the Bluetooth abilities in many of their phones so they can sell their own data syncing services. I'm looking forward to next May when my contract is up so I can switch to another provider.
silicon_jesus
Dec. 24th, 2006 04:51 pm (UTC)
I assumed their radio broadcast system was the only option you had for listening to music on any phone unless you had one of those models with the FM tuner software in it.
thisgirliknow
Dec. 24th, 2006 06:02 pm (UTC)
...what?
silicon_jesus
Dec. 24th, 2006 11:21 pm (UTC)
I assumed that all music player phones forced you to use a subscription service where songs are stored on a central server and you just listen to them, ala internet webcast or radio broadcast, where in the end you're completely at their mercy of what songs can be played and what is available.

I have, however seen some phones that have both software and hardware installed that allow the phone to be used as a radio (I've only seen FM tuners, never AM), where the phone's antenna picks up terresteral radio broadcasts. Sadly, however, all three times I've seen this, this has been a subscription service, where if the bill for this service hasn't been paid, the radio won't play!
( 4 comments — Leave a comment )

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botticelli
thisgirliknow
Much like pineapples, I am hardcore.

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